Frequently Asked Questions (FAQs)
1. How do I place an order?
2. What are Keyspost hours of operation?
3. How long does it take to complete my order?
4. What is Keyspost regular service area?
5. What is Keyspost extended service area?
6. My sign is not up yet, what happened?
7. What if my client belongs to an HOA?
8. What if the HOA requires a special type of sign?
9. What are the standard colors of post that Keyspost supplies?
10. My sign is missing, what do I do?
11. What if there is a tall hedge or fence?
12. What if the post was vandalized, stolen or broken?
13. What if there is the threat of a tropical storm or hurricane?
14. What is the refund policy?
16. How long is the term that my sign can remain on the property?
1. HOW DO I PLACE AN ORDER?
If you are a “New Customer” that is responsible for the payment of the sign installation, just sign up for a new account online. After you have signed up you can login and place your order. (Just complete the information and payment). We will automatically receive an e-mail notice to complete your order. (We will not receive your order unless payment is completed at the same time).
We service all the Keys from Key Largo to Key West
We do not have an “extended” service area. Our parent company (KeysPost) will service Miami Dade, Broward and Palm Beach county. Choose them as the sign installer when ordering a sign in any of those counties.
It is on a very rare occasion that you will need to ask this question. First, check your order confirmation to ensure that your order was actually sent to us. All work is complete within 3 “working” days, (see “How long does it take to complete my order?”). Sometimes due to extreme weather we may be slowed down. As soon as the weather clears, we will resume operations and will complete your request in the order in which they were received. Make sure you give us all the information that we need to find and access the property. Include gate codes, the correct address direction, (NW, SE, ect). If there is a fence or a gate, please inform the owner that we will be out to their property within 2 “working” days and to unlock the gate and/or inform the guard gate for our “clearance” should they not be home. Also, if the property is a vacant lot, let us know the folio number and nearest cross street.
The agent ordering the sign must check with the association to verify the “current” rules regarding real estate signs. The agent is responsible to give us this information so we can place the correct size sign in the correct location according to the HOA rules. We are aware of “most” rules of HOA’S in our standard service area, but the HOA rules change many times with the new appointment of HOA directors and their enforcement of those rules. If you or your client requests a sign that is against the HOA or City and County requirements, you must provide us with a letter stating that you will be 100% responsible for any damages to the property and any fines or action by that HOA or Government entity and have it signed by your Broker or Office Manager.
In the case that a special sign type is required, you or your office must supply Keyspost with that sign. We will install that sign for you. In some cases there may be an additional fee for that sign.
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9. WHAT ARE THE STANDARD COLORS OF POST THAT KEYSPOST SUPPLIES?
We have 5 colors to choose from. White, Red (ERA), Yellow (C21), Blue and Black. Keyspost will always install a white post unless you check otherwise on the form.
Ask your client if they know what happened to the sign. Keyspost will only remove your sign for the following reasons: 1) We received an order by you or your office to remove the sign. 2) The owner or tenant of the property contacted us. 3) We received an order by another realtor to install their sign on the property. 4) During a drive by of the property, we found that just the post without your sign panel was in the yard.
Keyspost can install a taller post, (for an additional nominal fee). Our standard post height is about 6′ after installation. We can extend a post to 8′ and 10′ (maximum height) after installation.
Keyspost will replace the post at your request. The agent or office is responsible for any loss of the post and/or any Keyspost equipment (riders, info box, ect), will be charged accordingly. Please talk to your client to see if there is an underlying problem at the property before ordering a replacement post.
We suggest that you wait until we are actually under a “watch” or “warning”. At that time you should remove “only” the sign panel and any riders. Leave the post in place as it offers very little wind resistance. After the threat has passed, just hang the sign and riders. Keyspost will not be able to remove your sign in the case of any storms. If you or your client decides to remove the entire sign and post, there will be a charge to go out and reinstall the sign. Keyspost will continue to work until we are under a watch or warning. After the storm passes, we will start work as soon as it is safe with repairs and removals only. All new install orders will be complete as soon as we are able to safely do so in the order in which they were received.
Refunds given within 5 working days for work that cannot be completed for unforeseen reasons.
Example: Signs not allowed by HOA, no place to locate sign, property owner canceled, ect.
We do not share your information with anyone.
Your original order includes installation and removal. The term it can stay installed on the original property is 6 months. If you need the sign to remain longer than the 6 month term, you will automatically get an email stating that the sign is expiring in 7 days. If you want it to stay up, do nothing and it will be automatically renewed for a fee of $15 for an additional term (6 months). If you want it removed, request the removal before it gets renewed. There is no refund after the renewal is charged. The sign must remain on the original property installed by Keyspost. It can not be moved without our authorization..